LOADING Xzero Jobs

Frequently Asked Questions

Account Management

  • Is my personal information safe?

    We care about your privacy. You can read our Privacy Policy for more. The Privacy Policy is part of our Terms of Service.

  • How do I change/reset my password?
    Here’s how you can change your password:
     
    • Go to the user menu and click "Change Password"
    • In the “Change Password” section, enter your current password then your new one.
    • Click “Save Changes”. 
     

Payments and Withdrawals

  • How long does it take for me to receive revenues from an order?

    Buyers pay Xzero Jobs for orders in advance. Once the order is created and started, Sellers must fulfill their orders as described in their Gig description and must deliver completed files and/or proof of work using the Deliver Your Order button (located on the Order page). Once work is delivered, the Buyer has three days to respond and post a review. If no response is provided within the response time, the order will be considered completed. After the order is marked as complete, you have to wait 7 days to withdraw your funds.

  • Are there any fees when withdrawing revenue?

    There are no fees for withdrawing through PayPal.

  • Can I cancel my withdrawal?

    Withdrawals are final and cannot be undone. We will not be able to refund or change this process once it has begun

Handling Orders

  • What if my file upload or delivery upload fails?
    Uploading files can sometimes fail for various reasons. Sometimes a Gig photo simply doesn't want to upload. Make sure you check the following before asking for further assistance: 
     
    • Make sure your Flash is up to date on your computer. Flash normally updates automatically for most modern browsers (Chrome, Firefox) but may still have limitations in older versions of modern browsers (Internet Explorer). 
    • Disable pop up blockers for jobs.xzero.co.uk or allow uploads/downloads through your Firewall/Anti-Virus protector from jobs.xzero.co.uk.
    • Make sure your image is a JPEG or PNG.
    • Clear your cookies for jobs.xzero.co.uk - sometimes cookies can hold on to a "session" where your browser thinks it's still loading an image file. Refreshing your page helps clear the session, but in most cases, clearing your cookies helps.
  • Can I partially cancel/refund an order?

    Orders can not be partially canceled or refunded at this time. Once an order is created and there is a need to partially cancel/refund your Buyer, we recommend that you ask your Buyer to place a new order. Once that new order is created and then marked as complete, you can cancel the original order.

Managing Gigs

  • What are Packages?
    Packages are a new structure for selling services on Xzero Jobs. Packages allow you to combine your basic Gig with built-in revisions and Extras to create an offer that gives Buyers exactly what they want. Packages make buying and selling on Xzero Jobs easier in a few ways:
     
    • Freedom: Sellers have the freedom to position their services exactly how they want to, at a price they choose.
    • Efficiency: Buyers can order exactly what they need in just one click.
    • Clarity: Buyers and Sellers are totally aligned on what’s included in the order from the start, so there’s no reason for lots of back and forth communication about what the Gig includes.
  • How do Packages work?
    You can activate the triple Packages mode from the Pricing section on the Create a Gig page by clicking the 3 Packages toggle. Once you’re in Packages mode, you can set the elements (basic Gig plus the upgrades and revisions) that you will include in that package.
     
    Tip: When deciding what to put in your package, think about the most-popular or most-requested Extras from Buyers, or the elements that you think are necessary to make your Gig work best. Then, create the package you think will best meet your Buyers’ needs and set the description, pricing, and delivery details.
  • What’s the difference between Extras and Upgrades?
    • Upgrades are predefined factors that can be added to a selected package on checkout.
    • Extras are unique upgrades that you can’t include in your package, and that you’d like to offer to your Buyers.